FAQs

Search for the event you want to enter using the search box at the top of the screen. Click on the event, then on the event page you will see the registration options.  Follow the simple process to register and submit your payment. A registration confirmation email will be sent to you.  It should only take you a few minutes.

More information can be found on the event page.  This includes bulletins from the event organizer.  There are 2 ways to find the event page:

1) Log back onto 2M and click on ‘Events I have registered for’.  Check back to this page for information and updates relating to the event, including a copy of your invoice and controls for your pledge page if applicable.

2) Alternatively, find the event by searching at the top of the home page and click on your event for more details.

You can always contact the event organizer or 2M if you have any questions-we are happy to help.

We accept most major credit and debit cards, with the exception that 2Mevents does not accept PayPal payments.

It’s easy to get your event live.  Simply register as a user and click on the List Your Event button. Then off you go using our self guided and straightforward wizard.  Most events can be set up in minutes.  Set the dates, decide on colour, upload logos, video, set up teams, manage volunteer applications, add waivers for registrants to agree to, tailor your email confirmation messages, fundraising, ask questions and much more.  Once you are comfortable with it, submit it to us to review.

Our Design and Customer Support team will review it and quickly get back to you to finalize, adjust and complement your design with our suggestions.  Our systems are super flexible with lots of functionality that we don't have room to put in here.  You can be live and taking registrations, donations or both in a few hours!

Need more options? Our systems are flexible enough for the most sophisticated of needs.  At the end of drafting your event, you will be given some options to click on as well as a text box to tell us more about what you would like.  We will call you to talk to you about these and/or to confirm your event details.  After that, your event will be set live.  Easy.

Our Organizer Controls give you all the information you need.  With different access levels, you have the controls you need for different users in your organization. View registrations as they happen, statistics, registrant details and invoices. You can reset user passwords, edit information, make notes, post bulletins, upload results and more -24/7.

All captured data is downloadable in CSV format. 

Any questions? Our dedicated Customer Support team are highly responsive - please contact us cs@2Mevents.com

Easy!  When setting up or editing your event you will be given the option to include a fundraising element. This could be to enable donations and/or provide pledge pages for each participant. If you are enabling pledge pages, once a participant has registered they can tailor their pledge pages with a bio, picture and their fundraising goals.

Social media share functionality helps to increase awareness of your event, the fundraising goal and ultimately, increase the funds raised.

An important question. We take pride in getting the cash to you as soon as possible.  We payout on cleared funds twice a month.  Typically, funds clear 21 days after the registrant has paid.  If you send us a void cheque or your banking details, we may be able to deposit directly into your account.

As an event organizer you will receive the funds from registrations and upgrades. Funds collected for a charity as part of a fundraiser will be paid directly to the charity on behalf of your event.

Depending on your organizational status, you may need to charge applicable taxes on event entries.  Our system allows you to add tax (and the rate of tax) to different entrants from your regional, intra-country and international registrations.  2M applies applicable taxes to the charges we apply. You may wish to check with your own professional advisors as to which tax you should or should not apply (for example, on international registrants to your event).

Need a company that can process payments in multiple currencies?  Look no further.  You the organizer determine which currency you want to charge event fees in e.g. Sterling, US, Canadian dollars etc.  We then collect payment in the currency you choose, regardless of where someone is paying from. What is important is that we payout in the currency collected. 

This removes all currency risk for you, while allowing you to accept international or inter-regional event participants.

We can process most payment types, including Visa, MasterCard, American Express, Maestro and many others.  We do not accept PayPal payments. 

Another good question.

We are open and transparent about the way we charge.  Unlike some other sites, we believe in paying for what you use.  We do not charge any monthly fees nor any set up fees.  We only charge when a transaction is processed on our site.

Click here for Event Registration rates

Click here for Fundraising rates

Compare our charges against competitor sites.  Don’t forget to factor in those annoying monthly and set up charges, as well as hidden cash out fees!  These are all our charges-no surprises.  We don’t like hidden fees anymore than you do.

You can rely on dedicated support from the 2M team from start to finish of your event. Contact our Customer Support team at cs@2Mevents.com for a fast response to your queries.  Remember-our objective is a letter of reference from every single client.  We work hard to answer your questions and help your event processing run smoothly.  

We are an online company, but as we all know, the difference is in the personal interaction one receives.  Can we improve?  Absolutely-please tell us how.

Our applications are highly flexible so they can meet the most basic needs to complex requirements of event organizers and fundraisers.  Below is a list of some of the functionality-we have more that we can do, but don’t want to have an endless list.  Our experience with organizers means that when we discuss your event, we will bring things that might be of relevance to your attention to consider.  This could include discussions around inventory management, teams, merchandize, third party access and so on that are easier in a discussion.  We interested in a tailored solution that is right for your needs.

Functionality

So, what can you do on 2M?  Well first of all, as the event organizer you are the driver.  Our easy to use wizard allows you to set up all the most important items regarding your sporting event, including:

The event

• Start and end dates
• Early bird and discount coupons
• Volunteer management
• Restrict events to be by invitation only
• Ask questions of registrants
• Personalize your event page with videos, logos, colour, photos and results
• Sell upgrades such as parking, jerseys, transportation
• Set up teams and/or solo entries
• Multiple categories such as adult v. junior, male v. female, different offices/locations
• Rules of the road/waivers
• Upload bulletins and tailor messages in emails to registrants

Promoting the event

• Share it using the latest social media
• Add news bulletins and other updates/relevant information
• Downloadable CSV registration reports that can be integrated with your own intelligence to assess the success of different marketing campaigns
• Tag photos to results and event times
• Add a fundraising angle to your event, with individual pledge pages for each entrant
• Add auctions before, during and after the event
• Add surveys, pre and post the event

Administration

• Apply applicable taxes
• Create bib numbers
• 24-7, real time access to registrants and donors details in CSV format
• Accept payments from different currencies
• Restrict which payment methods can be accepted
• Fast payouts, directly into your account where possible
• Inventory management
• Manage transfers of entry, refunds and other registration alterations
• Allow both manual and offline entry for mailed in registrations/donations

This is not all of our functionality.  Is there something specific you need?  Let us know-if we can’t meet your needs, we will try and find a company that can or build it ourselves.  It is that simple.

Organizers have the option to select a Gross or Net fee structure for their event. This controls whether the organiser or the participant pays 2Mevents processing fees and how they are displayed.

A Gross Fee structure is where the processing fees are added to the entry price and shown on top of the entry fee at the check out stage.

Net Fee structure is when the processing fees are included with the entry price and then deducted from the payout to the organisers.  The participant only sees the entry fee.

Note: All pledges or donations are done on a net fee structure (fees are included with the pledge/donation amount).

For more details about processing fees click here to view 2Mevents rates

There are 2 ways to set up a pledge page:

1) As part of an existing event:

You can add a pledge page to an event that has already been registered on 2M.  First, you should register for the event.  Once you have registered, you will receive an email with access to your own 2Mevents user account.

Follow the link in the email to verify your account and login for the first time.

Once you have logged into 2Mevents, you will see the option on the right hand side of the home page called 'Events I've registered for'.  Click on this and alongside the corresponding event click the 'select an action' tab and scroll down to 'Manage Pledge Page'.  At this point, you can then insert photos, a bio and your fundraising goal.  You can then share this pledge page using Facebook, Twitter and other social media as well as set up a 'badge' to get fundraising!

2) If you are not registering for an existing event:

If you are setting up your own individual pledge page, you will need to list your own fundraising event (which you can make private so that no-one else can join your event). Enter the details of the fundraiser and charity. Then create a category for registering and click submit. Once the event and charity have been approved by 2M, you can register for the event and then follow the instructions in point 1 (above) to set up your pledge page. 

Still got questions?  Contact us - we're here to help.

If your pledge page is part of an existing event, then the charity/beneficiary has been selected by the event organiser.

If your pledge page is not part of an existing event, you will be creating your own fundraising event. During the set up of your event, you can select the charity from the drop down list, or enter a different charity name and website address for approval.  2M carefully reviews all fundraising and other events prior to them going live to ensure that the charities actually exist.

Login to 2M, click on 'Events I've entered for' then click on 'Select an Action' button alongside the corresponding event, then click 'Manage Pledge Page'.

You can add a description or bio to tell people about why you are doing it and share it using your preferred social media medium such as Facebook and Twitter.

As you raise funds, you can update your page as much as you wish.

Want to keep people informed of your progress?  You can embed your personal 'Event Badge' into your own webpage, blog or even to your email with some email providers. This will display your name, the charity and total funds raised and link to your pledge page to increase awareness and increase funds raised - see the FAQ 'What are 'badges' for more information.

Here is a badge example:

I want to raise fund as part of a team.  Can I?

Absolutely!  Your team can set up a pledge page for the team or individually for each member.  If the event has been set up for fundraising, each team member can set up a pledge page and all funds raised by the team go to the same charity.

In addition, as an event organizer, you can ask registrants (whether the event is free or there is a cost to enter), whether they would like to make a general donation during the registration process.

Want to make a donation?  It's simple.  Type in the name of the person or charity you wish to donate in the search box at the top of the home page.  Click on the link of the charity/pledge page and follow the quick donation process. 

2Mevents is not a charity and does not issue tax receipts-only registered charities can do this.  If your donation qualifies for a tax receipt, the charity will send you a donation in due course.

To find a friend or relative that is fundraising, type in their name or the event in the search box at the top of the home page.  This will take you to their individual pledge page or the event.  On the event page, the third tab is called ‘Pledges’ and here you can quickly donate to their cause.

Making a donation is easy.  After finding the person you want to pledge, click on the button that says ‘Proceed to Secure Payment Page’.  Enter your card details-once accepted an email confirmation will be sent to you. 

Please note that the transaction on your credit card will read '2Mevents.com'.

If applicable, the charity will send you a tax receipt in due course.  The person or team you have pledged will be informed of your donation.

HRMC makes it possible for charities and Community Amateur Sports Clubs (‘CASC’) to claim tax credits on your qualifying donation.  When you make a donation, we will ask you if you are eligible for Gift Aid.  If you are, click on the box saying you are eligible and we will take care of the rest. 

We charge nothing for this so the charity/CASC receives the full benefit of all tax credits claimed from HRMC.  For really detailed guidance on this, visit http://www.hmrc.gov.uk/charities/gift_aid/index.htm.  

To encourage charitable giving, the HM Revenue and Customs have set up a scheme allowing charities and CASC to claim tax back on qualifying donations they receive.  We have put the basics below:

What Qualifies?

Most donations qualify, however if any of the following apply, then your donation will not qualify for Gift Aid.

Do you pay UK income or capital gains tax?
If you don’t, then your donation will not be eligible for Gift Aid.

Are you donating someone else’s money?
Gift Aid cannot be claimed for donations made on behalf of a company (e.g. your company decides to donate money to your fundraiser) or where you have given a benefit to someone e.g. tickets for a fundraising dinner.

A relative is sponsoring you and the charity has helped with your costs
If the charity is assisting you (e.g. raise £200 and they pay for your entry ticket into an event), the donations made by relatives do not qualify for Gift Aid.

You can use most major credit and some debit cards, with the exception that 2Mevents does not accept PayPal payments.